BSBOPS305

Process customer complaints

Carefully considered courses to give you the most essential skills to begin a successful business career.

this is an elective unit of

Certificate III in Business

this is an core unit of

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Unit outline

What to expect

This unit describes skills and knowledge required to handle complaints from customers.

The unit applies to those who apply a broad range of competencies and may exercise discretion and judgement using appropriate knowledge of products, customer service systems and organisational policies to provide technical advice and support to a team.

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School of Business

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