ICTSAS527

Manage client problems

Carefully considered courses to give you the most essential skills to begin a successful IT career.

this is an elective unit of

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this is an core unit of

Diploma of Information Technology

Unit outline

What to expect

This unit describes the skills and knowledge required to liaise and support clients to manage and resolve problems in an Information and Communications Technology (ICT) environment.

It applies to individuals who apply high level technical and specialised knowledge in assisting clients to support, manage and resolve problems.

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School of IT

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